PO Box 3681 Station Terminal, Vancouver, BC, V6B 3Y8



Office Hours: Weekdays 9AM-5PM

Warranty Service Summary

A quick go-to guide to who to contact in various service situations. For more details, please visit our Caring for Your Home section.

The many details of warranty coverage can be confusing. We hope this summary of key points will help. If you do not know whom to contact, call our warranty office, and we will guide you.

Warranty Hours

  • Administrative staff: 9:00AM to 5:00PM
  • Inspection appointments: 9:00AM to 5:00PM
  • Work appointments: 9:00AM to 5:00PM


Contact the manufacturer directly with the model and serial number, closing date, and description of the problem. Refer to your Appliance Service information sheet.


First, check the troubleshooting tips under several individual headings in this manual. If those tips do not solve the problem, during our business hours (9:00AM to 5:00PM.), call our warranty office:


After business hours or on weekends or holidays, contact the trade or appropriate utility company directly using the emergency numbers you receive at your orientation.


Use our warranty service request form, and it will be received by our warranty office.

Storm Damage or Other Natural Disaster

Contact your homeowner’s insurance agent immediately. Contain damage as much as possible without endangering yourself. In extreme situations, photograph the damage.